Privacy Policy

1. Introduction

Welcome to Therapists Toronto ("we," "us," or "our"), operated at therapiststoronto.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in any way, including via email or SMS communications.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of the site.

This policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, and phone number when you voluntarily submit a form or sign up for communications.
• Usage data: Pages visited, time spent on pages, browser type, device type, IP address, and referring URLs — collected automatically via cookies and analytics tools.
• Communications: Any messages or inquiries you send us directly.
• Marketing preferences: Whether you have opted in or out of email or SMS marketing communications.

We do not collect sensitive health or medical information. We are a directory service and are not a healthcare provider.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and maintain the website and directory.
• To respond to your inquiries or requests.
• To send you marketing emails or SMS messages you have consented to receive.
• To analyze usage trends and improve the site experience.
• To comply with applicable legal obligations.
• To detect and prevent fraud or abuse.

We do not sell your personal information to third parties. We do not use your information to make automated decisions that have legal or similarly significant effects on you.

4. Email Marketing

By providing your email address and checking the applicable consent box on any form on this site, you expressly consent to receive marketing emails from Therapists Toronto. These may include updates about the directory, new therapist listings, mental health resources, and promotional content.

In accordance with CASL, we will only send commercial electronic messages to individuals who have provided express or implied consent. Every marketing email we send will include:

• Our identity and contact information.
• A clear and easy mechanism to unsubscribe at any time.

To unsubscribe from email communications at any time, click the "Unsubscribe" link in any email we send, or contact us at [email protected]. We will process your request within 10 business days as required by law.

5. SMS Marketing

By providing your phone number and expressly consenting to SMS communications, you agree to receive text messages from Therapists Toronto. These messages may include directory updates, new listings, mental health tips, and promotional offers.

Message frequency: Message frequency will vary. We will not send excessive messages.

Message and data rates: Standard message and data rates from your wireless carrier may apply. Therapists Toronto is not responsible for any charges incurred through your carrier.

To opt out: Reply STOP to any SMS message at any time to unsubscribe. After opting out, you will receive a single confirmation message and no further messages will be sent. You may also opt out by emailing [email protected].

For help: Reply HELP to any SMS message for assistance, or contact us directly at the email above.

We do not share your phone number with third parties for their own marketing purposes. SMS consent is not a condition of using our website or directory.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files stored on your browser. We may use:

• Essential cookies: Necessary for basic site functionality (e.g., session authentication).
• Analytics cookies: To understand how visitors interact with the site (e.g., Google Analytics or similar).
• Preference cookies: To remember your settings and selections.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features.

7. Third-Party Services

We may use third-party service providers to help operate our website and deliver communications. These may include:

• Email service providers (e.g., Mailchimp, Formspree, or similar)
• SMS platforms
• Analytics providers (e.g., Google Analytics)
• Hosting providers (e.g., Cloudflare)

These providers have access to your personal information only as necessary to perform their services and are obligated to maintain its confidentiality. We are not responsible for the privacy practices of third-party websites or services that may be linked to from our site.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When information is no longer required, we will securely delete or anonymize it.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent at any time (without affecting the lawfulness of prior processing).
• File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

11. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Therapists Toronto
Toronto, Ontario, Canada
[email protected]